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Brentwood, Tennessee
ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.
What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:
“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”
Jarrell King Talent Acquisition
For the physician enterprise, serves as the primary resource for support, and troubleshooting of the electronic health record (“EHR”) system used by physician practices throughout ScionHealth.This position will be the primary contact for all local market super-users and this role will provide support, education, and training for such super-users.This role will work closely with ScionHealth Support Center (the “Support Center”) leadership, local market team members, and information technology (“IT”) team members to provide direction on EHR set-up; market level department adds/provider adds/market user adds; optimization of EHR tools and workflow.Assist with the EHR Quality measures to confirm measures are being reviewed and documented appropriately, for Quality incentives.
Skills:
·Strong oral and written communication skills;
·Demonstrated ability to prioritize and handle multiple projects to meet the needs required on a day-to-day basis of physician services;
·Demonstrated ability to establish and build strong relationships across a broad range of personality types;
·Excellent leadership and teaching abilities;
·Demonstrated knowledge of advanced computer skills;
·Understands pertinent regulatory guidelines;
·Proficiency in clinical applications relating to EHR.
·Develop Training programs for clinical users.
·Assist with Quality measures with the EHR and practices to make sure quality measures are being reviewed and documented appropriately.
·Assist with onboarding of new providers, new medical practice offices, and clinical set up for new departments.
·Review, evaluate, and test new IT programs and updates to the current EHR.Develop, implement and train approved processes with team members.
·Perform in-depth analysis of workflows, data collection, report details, and other technical issues with EHR software.
·Develop documentation to assist with the software training program.
·Prioritize and implement requested changes to the system.
·Identity, troubleshoot, and resolve EHR problems through taking helpdesk calls.Participates in root cause analysis as trends and issues are identified.
·Work with the EHR vendor’s support staff to resolve software problems.
·Ensures that the software functions efficiently daily and promotes system security and patient confidentiality to ensure compliance.
·Participates with peers (internal and external) to identify and evaluate best practices in training and EHR implementation.
·All other duties as assigned.
$60,000-$80,000 Salary Range
Qualifications
Education and Experience:
§Requires a minimum of high school diploma; prefers a Bachelor of Arts or Science degree.
§Minimum of two (2) years experience in a medical office setting.
§Minimum of two (2) years experience providing EHR support; helpdesk in a healthcare setting.
§EHR experience with AthenaHealth required.
§Excellent verbal and written communication skills with great attention to detail.
§Quality/MIPS experience preferred.
We support growth and development for all our employees through various means and in programs designed to foster inclusion.
Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.
Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.
With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.
Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.
Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.
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