EMR Coordinator Full Time

At Carolina Pines Regional Medical Center, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of Carolina Pines – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.

JOB SUMMARY:

Responsible for onsite training, implementation, and support of EMR within an ambulatory practice setting. 

• Serves as the EMR Coordinator for the Athena system, HNI/Vitals, Kyruus (formerly Epion), and other Physician Practice systems.
• CompletesandsubmitsallUserAccessFormsfornew usersandrolechangesforexistinguser.Performsthefirstauditlevelofuserrolesandaccess forthequarterlySOXcontrol.
• WorkswiththeCPRMCITteamto troubleshootandtestequipment andsoftwareintheclinics.
• Conduct and coordinate new and existing staff on theEMR functions and workflow.
• ServesastheresidentAthenaClinicalSupportperson (trainedattheHSC forthisrole).
• ProvidesupdatestoclinicstaffregardingEMRsystem.
• Analyzesbusinessprocessesand datato identify opportunitiesto automateand/or improve existingprocessesusinginformationtechnology.
• Performsmarketand industry researchto supportconclusionsand recommendations. Developsand providesrecommendationsregardingbusinessprocess/performanceimprovements.
• Servesasaconsultanttomanagementtoprovidedecisionsupportforinitiatives,policies,andprocedures.Servesaskeycustomercontactforinquiriesandresolutionofcustomerissues
• AbilitytoassembleInformationanddevelopreportsanddocumentsinaconcise,clearandeffectivemanner.
• Involvementin deploymentof clinicalsolutions, involved in developingnew workflows, able to manageandparticipatein multiple site installations at once, participate in EMR upgrades, new functionality,documentation, and testing.
• ProvidesupporttoenduserstotriageandtroubleshootEMRissues.
• Adherencetoallcoremeasureinitiatives,patientsafetygoals,andNQFSafePractices.
• Performs analysis, research, development, planning, implementation, and oversight of EMR project initiatives to maximize effective and efficient utilization of the EMR.
• Manages HSC priority SuperUser Projects and scheduled EMR maintenance tasks.
• Conducts initial and on-going EMR training, standardization, and competency sessions.
• Provide on-site support during new provider/clinic go-lives, optimization visits from HSC teams and new quarterly functionality releases from Athena.
• Perform Collector/Clinical/Communicator build/configurations as outlined in the HSC Athena SuperUser Manual. (Consumer Scheduling, Provider Adds, Fee Schedule Maintenancefor Non PBB markets, ReminderCall Settings, etc.)
• Work with Local IT/Practice Managers to establish new user provisioning.
• Conducts and facilitates EMR initiatives for compliance with federal and state regulations (Meaningful Use (MU), Physician Quality Reporting Systems (PQRS, etc.)
• Supports and works with key stakeholders to develop and implement EMR/IT policies, procedures, standards, and objectives.
• Work with the Implementation/Practice Managers to coordinate training issues and risks associated with projects.
• Communicate effectively with market staff to deliver Athena updates/workflow changes and provide timely status updates.
• Attends scheduled monthly superuser calls conducted by HSC teams. (I.E. Athena HSC Clinical team, Athena MIPS monthly call, etc.
• Attends scheduled yearly superuser training conducted by Athena HSC Clinical team
• Troubleshoot and escalate market user issues based on HSC escalation policy.

Minimum Education:

• ·Associate’s Degree required
• ·Bachelor’s Degree preferred

Minimum Work Experience:

• ·1-3 years of clinical involvement required.

ORGANIZATIONAL EXPECTATIONS:

1. Providesapositiveandprofessionalrepresentationoftheorganization.
2. Promotesacultureofsafetyforpatientsandemployeesthroughproperidentification,reporting,documentationandprevention.
3. Maintainscompetencyand knowledgeofcurrentstandardsof practice, trends, and developmentsin relatedscopeofroleorpractice.
4. Maintainscompliancewith organization's policies, as well as establishedpractices, protocolsand proceduresoftheposition,department,andapplicableprofessionalstandards.
5. Complieswith organizationalandregulatorypoliciesforhandlingconfidentialpatientinformation.
6. Demonstratesexcellentcustomerservicethroughhis/herattitudeandactions,consistentwiththestandardscontained in theVision,Mission,andValuesoftheorganization.
7. Adherestoprofessionalstandards, hospitalpolicies and procedures,federal, state and local requirementsandtheTJCstandardsandorstandardsfromotheraccreditingbodies.