Summary:

This job is an Operations Manager during which the Operations Manager reports to the COO. The position provides broad exposure to hospital operations with the expectation that the Operations Manager will take an active role in projects, work teams, and important operational activities or strategic initiatives providing opportunities to develop the skills and art of hospital administration, Management, Leadership, Business Development and Physician Relations. This position includes oversite of support departments.

Job Specific

Provide a hospital management experience/training program that develops the skills and understanding of the Operations Specialist in the following areas.

• Unique patient care requirements of Acute Care population
• Clinical Departmental Activities
• Hospital standards, policies and procedures.
• Quality and Outcomes program/reporting
• Hospital Committee Structure
• Business management of Fiscal operations, such as budgeting and accounting, accounts receivable, Medicare and Medicaid billing/collecting
• Physician recruitment and medical staff relations.
• Equipment purchase, lease and national contracting.
• Hospital compliance and reporting requirements.
• Organizational planning and development.
• Marketing activities for programs and services.
• Contract Negotiations (Managed Care/Physicians/Vendors).
• Legal matters/structure and ethical questions.
• Community and business leader relationships.

Company Specific

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Service Excellence Elements

• Pride – (Owning and feeling proud of work quality and our mission.) Performs work that reflects ownership and is a credit to self and positively represents Kindred.
• Teamwork – (Achieving greater results through cooperation and recognizing contributions.) Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.
• Compassion – (Listening and focusing on the patient/resident; taking sincere, appropriate actions.) Meets the patients’ needs and concerns by consistently acting in a patient-focused manner.
• Integrity – (Doing the right thing.) Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.
• Respect – (Treating others as they would like to be treated; valuing others.) Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.
• Fun – (Enjoying work and being an enthusiastic participant.) Demonstrates a positive attitude toward work and devotion to the task at hand.
• Professionalism – (Assuring skills (licensures) are current; looking and acting the part while performing at the highest level.) Keeps skills, competencies and required licensures/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities.
• Responsibility – (Being accountable, doing what is expected or beyond; assuring what needs to get done, gets done.) Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.

Education:

• Bachelors degree in a health related field, business or public administration from an accredited college or university.
• Master's degree preferred.

Licenses/Certification: None

Experience: 1-3 years preferred

Knowledge/Skills/Abilities:

• Demonstrates the knowledge and skills necessary to direct patient care and hospital activities.
• Knowledge of financial operations and management.
• Demonstrate leadership and management ability for all levels of employees.
• Demonstrated ability to conduct job responsibilities in accordance with the standards, set out in the Company’s Code of Business Conduct, its policies and procedures, applicable federal and state laws and applicable professional standards.
• Ability to ensure that the hospital’s employees receive compliance training and all education necessary to perform their job responsibilities, as required by Company’s Code of Business Conduct and the Corporate Compliance Agreement.
• Ability to promote adherence to Company’s Code of Business Conduct and the Corporate Compliance Agreement by monitoring employee performance and identifying and responding to compliance issues.
• Good interpersonal skills when working or interacting with patients, their families and other staff members.  
• Ability to communicate in English effectively through verbal and written means.
• Ability to maintain confidentiality of all patient and/or employee information.
• Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.
• Ability to respond to inquiries or complaints from patients, regulatory agencies, or members of the community.
• Thorough knowledge of federal and state regulations governing hospital facility operations.
• Ability to work on a variety of projects with a variety of people and travel to different hospital and corporate locations.
• Ability to work with various levels of support staff, physicians, and administration.